Services

Engagements that show you how your company actually works

Fixed price. Fixed duration. Each one ends with a written model your leadership team can verify against their own experience — and act on.

Engagement 01

Executive Diagnostic

See what you can't see from the inside.

Timeline Agreed upfront
Scope 3–5 interviews
Output Five-page report
Pricing Fixed fee, quoted upfront
Book a Diagnostic

Who This Is For

  • You suspect something structural is wrong in your organization — projects keep stalling, decisions keep looping — but nobody can name what it is.
  • Your AI or transformation initiative is underdelivering and the explanations you're getting don't add up.
  • You want to see what this work produces before committing to a larger engagement.

What's Included

  • Three to five structured interviews with stakeholders across different functions
  • Review of the artifacts that reveal how work really moves — process docs, project postmortems, approval chains
  • Cross-examination of the accounts against each other — the contradictions are where the insight lives
  • A readout call to walk through the findings with your leadership team

The Deliverable

A five-page report naming the three organizational contradictions likely to cost you the most over the next twelve months — each one specific, evidenced, and checkable against your own experience. The standard it's held to: it tells you something true about your company that nobody inside it could see. That's also how you'll know whether the larger engagement is worth it.

Engagement 02

Operating Model Sprint

One model of how your company actually works.

Timeline Agreed upfront
Scope Fixed
Output Operating model + decision brief
Pricing Fixed fee, quoted upfront
Start a Sprint

Who This Is For

  • You're about to make a significant investment — an AI program, a platform, a migration, a reorganization — and the business needs to be accurately understood before it gets encoded.
  • A transformation or AI initiative is underdelivering, and leadership needs the real picture of why before spending more.
  • You keep hearing confident, incompatible accounts of the same operation and need one model everyone can rally around.

What's Included

  • Interviews across every function that touches the workflow — leadership, operators, and the people doing the work
  • Analysis of the artifacts where the real process leaves evidence: tickets, approvals, documents, systems of record
  • Reconstruction of how work actually flows — including the unofficial paths that carry most of it
  • A decision map: where decisions really get made, who really owns them, and where ownership is missing
  • A contradiction register: where departments' mental models diverge, and what each divergence costs
  • An AI readiness assessment: what's ready to automate today, and what needs alignment first

The Deliverable

Think of it as an MRI for your organization: a written model of how your company actually operates — how work flows, where decisions happen, which assumptions conflict, and what that costs. It comes with an executive decision brief that reduces everything to the five decisions that matter. It's built to be handed directly to your leadership team, your engineers, or your AI tools — whoever acts next.

Engagement 03

Ongoing Advisory

The model stays current. So do your decisions.

Structure Bounded engagement
Cadence Based on your needs
Review point Defined at start
Pricing Monthly retainer
Discuss Advisory

Who This Is For

  • Leadership teams who've completed a Sprint and want the operating model maintained as the organization evolves.
  • Operators and executives making regular organizational and technology decisions who want them tested against an accurate picture of the business.
  • Companies in transition — new leadership, between CTOs, mid-reorganization — that need continuity of understanding.

What's Included

  • Updates to the operating model as the organization changes — so it stays true instead of becoming another stale document
  • Decision support against the model: AI investments, vendor and platform choices, process and org design
  • Review of major proposals and initiatives before you commit budget to them
  • Honest second opinions — including when the right answer is to leave something alone

What Changes

Major decisions stop being argued from anecdote. There's a shared, current picture of how the company works, and every significant choice — technology, process, AI — gets tested against it before money moves.

Not sure which engagement fits?

Most clients start with the Executive Diagnostic: one fixed fee, and you'll know exactly what the larger engagement would find. Or start with a conversation and get a direct answer on what fits.